Accessibility Statement

We are committed to making our website as accessible as possible for everyone, regardless of ability or the technology they use to browse the internet. We believe that everyone deserves equal access to information and support, and we work continuously to ensure our website reflects that commitment.

Our Accessibility Standards

We have designed and built our website in line with recognised accessibility guidelines, including:

  • The Web Content Accessibility Guidelines (WCAG) 2.2, produced by the W3C Web Accessibility Initiative (WAI). We aim to meet at least Level AA compliance.

In practice, this means our website has been developed with the following in mind:

  • Text size can be adjusted by the visitor using their browser or device settings

  • All images, audio, and video files are accompanied by text alternatives or alt tags

  • Clear and consistent navigation and layout throughout the site

  • Clean, structured code to support assistive technologies

  • Content written in plain, straightforward language with minimal jargon

  • Consistent page formats to help users navigate familiar layouts

Legal Obligation

As a charity with a publicly accessible website, we are required to meet the accessibility requirements set out in the Public Sector Bodies Accessibility Regulations 2018. We take this obligation seriously and review our website regularly to identify and address any accessibility barriers.

If you have found any part of our website difficult to use or inaccessible, please let us know so that we can address it as quickly as possible.

Using Assistive Technology

If you are using assistive technology such as a screen reader, voice recognition software, or any other access tool, please do not hesitate to get in touch and let us know. This will help us to support you as quickly and effectively as possible.

AbilityNet provides free advice and guidance on how to make your device easier to use if you have a disability or health condition. Their My Computer My Way tool offers step-by-step guidance on adjusting your settings for vision, hearing, motor, and cognitive needs. You can find their resources at www.abilitynet.org.uk.

Contact Us

If you experience any difficulty accessing our website or have suggestions for how we can improve accessibility, please contact us at:

SMART, Units 1 & 2, Worlds End Place, SW10 0HE

Email:admin@smartlondon.org.uk

We aim to respond to all accessibility queries within five working days.

Feedback and Enforcement

If you have contacted us regarding an accessibility concern and are not satisfied with our response, you can contact the Equality and Human Rights Commission (EHRC) who are responsible for enforcing the accessibility regulations in England:

Website: www.equalityhumanrights.com

Helpline: 0808 800 0082