Update: September 2025
Due to the council closing our building at 15 Gertrude Street for emergency repairs, we are unfortunately unable to accept any new referrals currently. If you have already made a referral between 1 August 2025 and 30 September 2025 then they will remain on file however, it may be some time until they are contacted.
We understand this may be disruptive and appreciate your patience while we work through this unexpected situation.
We are doing everything we can to continue to support our existing clients and minimise service disruption.
We’ll keep you updated and let you know as soon as we’re able to resume with new referrals.
Thank you for your understanding.
How to become a Project Member
It’s so easy to become a Project member. Simply talk to your care professional – this could be your Community Psychiatric Nurse (CPN), Social Worker, Psychiatrist, Supported Housing Officer, Key Worker or a GP. Together you complete our short Referral Form online and attend an induction meeting. Here is a step by step guide to our referral process.
Professional Referral Form
Together you and your care professional complete our short referral form. This form lets us know what you would like to do, and what your specific needs are.
Submitting the paperwork
Your care professional submits the referral form along with our Risk Assessment Survey linked in the referral form and a copy of your Care Plan (if applicable) that is no more than 12 months old. As we are not clinicians, this paperwork is necessary to give us the extra information we need to ensure we can properly support our members.
Arranging the induction
Once the paperwork is complete, we will contact the care professional to arrange an induction. Once a date is agreed, the care professional will inform you of the meeting.
The Induction Meeting
You and your care professional attend the induction meeting. During the induction we discuss what projects are on offer and you decide what you would like to do. The meeting is also a chance to get to know one another, and discuss your needs and plans for the future. Inductions usually ends with a tour of SMART to see the projects in action and a brief ‘hello’ to the other members of staff.
Welcome to SMART
Now, You’re a member! You will be sent a ‘Welcome Letter’ with the start date and time of your new project(s), and a copy will be sent to you care professional. You will also be given a copy of our Member Handbook.
Social Membership forms
If you do not wish to become a Full Member or meet our criteria for full membership (more info here) then you can always become a Social Member.